The “mindset shifter” course on Learning from Normal Work provides an introduction to the concepts, skills, and tools you need to make it happen in your organization.
| Time | Programme |
| 1:00PM | Registration |
| 1:30PM | Welcome and Introduction ➤ What is performance variability and how it affects safety? ➤ Why people don’t follow the rules and use workarounds/adaptations? ➤ How to use the gap between plans and reality to find your next wave of improvements? ➤ How your beliefs about safety determine what you can see? |
| 3:15PM | Tea Break |
| 3:45PM | How holding people accountable can lead to more incidents – an introduction to the modern just culture, restoring relationships, and recovering trust. ➤ Do your questions shut people down? Simple but powerful questioning techniques. ➤ How to change leadership conversations with a new focus on what makes the work difficult? ➤ How to conduct a Walk-Through / Talk-Through. ➤ How to conduct a learning team. |
| 5:30PM | End |
